Problems viewing digital resources: How to resolve digital resource issues
Last Updated: May 19, 2022 Views: 795

Here are two solutions to problems with accessing digital resources.

  1. Nothing happens after you have clicked a link.

  2. You are already logged in and having problems viewing the Digital Resource Collection.

1. Nothing happens after you have clicked a link? Not able to open the digital resource collection you are looking for?

If you are logging in to a library digital resource collection from offsite, you should see the login page when you click the link for the digital resource collection.

If you can’t see the login page, try the following:

2. Problems viewing the Digital Resource Collection after you logged in?

If you have already logged in to a digital resource collection and you are having trouble viewing the collection, there are a few possible solutions:

  • Try logging in to another digital resource collection to see if it is a more complex technical problem. Report the problem to the library.
  • Clean your browser’s cache and history and then close all browser windows and try again.
  • If that doesn’t work and you have another browser on your computer, try to access the digital resource collection from there (e.g. if you are using Explorer try using Firefox).
  • Make sure your browser settings are enabled to accept cookies.
  • Contact the Library (via telephone or email). Please record the error message that you are receiving as well as the names of the digital resource collection that you have tried so that the staff member can identify your problem and resolve it faster.

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